Incidents with right of reply

Payment, transport and behaviour reports are now two-way: the reported company can reply publicly. Incidents become visible on the profile only after approval by the admin team.

Supported categories: - Late payment - Damaged freight - Late delivery - No-show - Document issues - Fraud - Other incidents

Workflow: 1. The claimant opens the incident with details and amount 2. The other party is notified and can reply publicly 3. Status: open → responded → resolved/rejected/escalated 4. Public incidents appear on the profile of the reported company only after admin review

Goal: we protect fair players and discourage abusive behaviour, without fake reviews.